Using the Mobile App

Install the mobile app

Follow these steps to download and install the MyRepChat mobile app on your device.

iPhone (iOS)

1. Open the App Store on your iPhone.
2. In the search bar, type “MyRepChat” or use this link to download the app. There will be two MyRepChat apps:
   • The standard app 
   • The InTune-enabled app 
   • Please download the version your group uses; if you aren’t sure which version to download, please contact your administrator. 
3. Tap Get (or the cloud/download icon), then authenticate with Face ID, Touch ID, or your Apple ID password if prompted.
4. When the download completes, tap Open, or find the app on your home screen and tap it to launch.

Android

1. Open the Google Play Store on your Android phone.
2. In the search bar, type “MyRepChat” or use this link to download the app. There will be two MyRepChat apps:
   • The standard app 
   • The InTune-enabled app 
   • Please download the version your group uses; if you aren’t sure which version to download, please contact your administrator. 
3. Tap Install, and wait for the installation to complete.
4. Tap Open, or locate the MyRepChat icon in your app drawer/home screen and tap it to launch.
    

Log in for the first time

1. Open the MyRepChat app on your mobile device.
2. Enter the email and password you use to log in to MyRepChat on the web app.
3. If your firm uses single sign‑on (SSO), select the SSO option and complete your firm’s login flow as prompted.
4. Tap Log In and wait for authentication to complete. Once logged in, your existing contacts and account setup will load automatically if your web app settings were previously configured. 
5. On your first login, you’ll be asked if you want to sync contacts from your mobile device to the app. These contacts will not have automatically granted consent. 

Contact data and CRM sync you previously set up in the web app will carry over to the mobile app, so you should not need to resync your CRM or rebuild your contact list when logging into the mobile app. 

Get oriented: Messages and navigation

The app is built around quick access to messages and calls, so you can get to client conversations with fewer taps.

• Messages: Shows your most recent text conversations, along with the + button to start a message. 

• Navigation: Use the Messages, Calls, and More tabs at the bottom of your screen to navigate through different sections of the app. 

  

  • Account Management: The More tab provides streamlined account management for your account details, vCard, Out of Office messages, Scheduled Messages, Templates, and more. 

    

    • Note: Advanced account settings, including profile and forwarding number management, CRM integrations, billing, and other preferences, can only be managed through the web app. This ensures the mobile app remains streamlined and fast, focusing solely on communicating with your contacts. 

  • Contacts: Easily access all your contacts by tapping the Contacts icon at the top left of the screen.

    
     

​Send messages and manage chats

Messaging is designed to feel like a modern texting app!

• Start a text: From the Messages screen, tap the message icon to start a conversation, then search for and select your contact. Learn more about starting a text in this article: How do I send a message? (mobile)
• Search texts: Tap the magnifying glass and use the search bar to quickly find existing conversations; results appear after entering at least two characters.
• Group messaging: If enabled by your enterprise/group, you can create group chats with up to 9 participants.
• Consent Status Icons: Status icons help you quickly determine a contact's consent status. What Each Icon Means:
  • Green checkmark — Consent granted. This contact has agreed to receive messages from you. You're clear to communicate.
  • Gold clock — Consent pending. A consent request has been sent, but the contact hasn't responded yet. Follow up if needed, but hold off on messaging until they confirm.
  • Red circle with slash — Contact Blocked. This contact has been blocked. You cannot send or receive messages or calls from them.
  • Gray dash — Opted out. This contact has opted out of receiving messages entirely. They will not receive any communications from you.
  • No icon — Consent not required. Consent is not required for this contact.
    • Learn more about Consent Status Icons in this related help article: Understanding Consent Avatar Icons in MyRepChat
       

Calls on mobile

The calling experience is available for users with access to the voice calling add-on. Learn more about making outbound calls in this article: How do I make an outbound phone call from MyRepChat? (Mobile)

Administrative and advanced configuration (such as integrations, add‑ons, and profile settings) is managed in the MyRepChat web application, while the mobile app focuses on everyday client communication, like texting and calling.