What Are Orphan Conversations And How Can They Be Resolved?

What are Orphan Conversations?

Orphan conversations are text communications with a contact or phone number that is no longer a contact in MyRepChat. Usually, it means the contact number was deleted because it's a wrong number or SPAM. Possibly the phone number should be added to complete a contact record (for example, a text message was sent to the home landline number rather than the mobile number). 

 

To resolve Orphan Conversations, please follow these instructions:

1. Click on "Orphan Conversations" to review the associated phone numbers and determine if they should be associated with a contact, or if the number was a SPAM message that was deleted instead of "Blocked"
   
   
2. In the list find the number you would like to add to an existing contact or create a new contact for.
   
   
    
3. Click "Contacts" in the menu on the left side of your "Dashboard"
   
   
    
4. Click on the "Person Icon" on the right side of the "Search Bar" on the Contacts page
   
   
    
5. Click "Add Contacts Manually" in the drop-down menu
   
   
    
6. Enter the First Name, Last Name, Contact Numbers, and any additional information you would like to have in the contact's profile
   
   
    
7.  Click "Save" and this will remove the contact from "Orphan Conversations"
   
   
8. Now you will be able to find their conversation history in your "Messages" tab
   
   
   
   
   9. If the messages do not appear in your messages tab navigate to 'Contacts' then 'All Contacts', search the 'Filter by name' box.
   
   
   10. When you have found the desired contact click the message bubble to pull up the chat history.