FAQ's/General Questions

Miscellaneous

• Why can't I use my cell phone number?
• How can I get clients to use my new number?
• Can I text international numbers?
• What is Positive Consent?
• How do I block spam/unwanted messages? (Web UI)
• What are orphan conversations and how can they be resolved?

See all 7 articles

Password and Multi-Factor Authentication

• How do I enable biometric ID on my iOS device? (Mobile)
• How do I change my multi-factor authentication number?
• How do I change/reset my password? (Web UI)

Troubleshooting

• How to avoid messages being blocked by the carrier

Multiple Users & Accounts

• How do I add more users to an account? (Web UI)
• I have access to multiple accounts. How do I toggle between multiple accounts? (Web UI)