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  1. ionlake
  2. FAQ's/General Questions

FAQ's/General Questions

Common questions and answers

Miscellaneous

  • How to schedule birthday messages
  • Why can't I use my cell phone number?
  • How can I get clients to use my new number?
  • Can I text international numbers?
  • What is Positive Consent?
  • How do I block spam/unwanted messages? (Web UI)
See all 8 articles

Password and Multi-Factor Authentication

  • How do I enable biometric ID on my iOS device? (Mobile)
  • How do I change my multi-factor authentication number?
  • How do I change/reset my password? (Web UI)

Troubleshooting

  • How to avoid messages being blocked by the carrier

Multiple Users & Accounts

  • How do I add more users to an account? (Web UI)
  • I have access to multiple accounts. How do I toggle between multiple accounts? (Web UI)
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