How Do I Create an Auto Response? (Desktop)

To create an auto-response, please follow these instructions:

1. In the menu on the left side of your "Dashboard," click the "Auto Responses" tab 
   
   
2. Click the blue "+Auto Response" button at the top left of the page
   
   
   
   
3. In the "Equals" field, type in the keywords you would like to trigger a specific auto-response, and in the "Message" field enter what you would your auto-response to say
   
   
   
   
4. Beneath the "Message" field, use the "Disabled" toggle to turn the auto-response on and off
   
   
5. On the bottom right, click the "Save" button to save your auto-response
   
   
   
   
6. You will receive a pop-up message that states "Created! Your new auto-response has been saved." click "OK" to close the pop-up window
   
   
   
   
7. Your auto-response will now show in the list of all of your auto-response messages
   
   
   
   
8. When a contact sends you a message that has one of your keywords, you will now see the auto-response populate in your message history
   
   

Auto Response Guide:

An auto-response is a way to return an automatic reply to an incoming text message. Only the first auto-response that meets the criteria of the incoming text will be used, make sure to order your auto-responses to meet your requirements. (Eg: if an unknown contact sends a keyword and you have an auto response for unknown contacts AND for the keyword, you need to specify which one should be used first by setting its order higher using the up and down buttons). 

You cannot create auto-responses for built-in keywords, including keywords that are used for adherence to the Telephone Consumer Protection Act (TCPA).