How do I send a message template? (Web and Mobile)

• Click Contacts
• You can search for the contact by tapping on the pencil in the lower right corner or select all contacts.  Once you find the contact, click the speech bubble next to the name. 
• Look for the paperclip in the lower right corner next to messaging box.
• Click Template and select the template that you wish to use. 
• Click on the paper airplane to send the message.

For a list of template examples, please click on the link below:

https://ionlake.zendesk.com/hc/en-us/articles/360036134932-Template-Starting-Points-