When using your MyRepChat web or mobile app for compliant texting with your clients, your firm may require those clients to grant you consent to be texted. We refer to this as Positive Consent. If your firm has this requirement established on our platform, the first time you attempt to text a client you will see a pop up message requiring you to send your firm-specific positive consent message to that client, and every client, you wish to text with.
If the client wishes to text with you, all they need to do is text back the word 'ACCEPT', and only the one word 'Accept' (not case sensitive), and then your texting communications have begun!
If your client wishes to opt out of texting with you, they need only text back the word 'STOP' (again, not case sensitive), and then you will no longer be able to text them.
Should your client have opted out but later changed their mind, they need only text you the one word 'START' and then you can begin texting with them.
You may want to send this message to a list of people. Below is how you do that.
Go To Messages--Compose Message:
Search for your Distribution List:
Select the group you want to send consent to by clicking on it.
Next look for the (thumbs up icon)
After you have selected the thumbs up icon it will notify you that your positive consent message has been sent out.
Please email email@example.com with any questions.
Thank you for using MyRepChat!