If you have picked a new number from MyRepChat or have text enabled your landline and you are not receiving incoming messages, usually there are three possible issues.
1. Be sure your phone is connected to Data or WiFi and is able to receive messages
2. Ensure the text is being sent to the correct number. We occasionally hear that a phone has a 'preferred' number, and it may be best to edit the contact card and separate two contact cards: the personal cell phone and business phone number as separate contact cards.
2. If you have confirmed access to data to receive messages, configuration settings on the number could be incorrect, please contact MyRepChat Support at 844-402-2401 or email@example.com
3. If you have recently changed phones to VoIP, or picked a new voice provider/carrier, and your number was a text-enabled landline or VoIP SPID release, the carrier change likely interrupted text messages. See the article about carrier changes.