When using your MyRepChat web or mobile app for compliant texting with your clients, your firm may require that initially those clients grant you consent to be texted. We refer to this as Positive Consent. If your firm has this requirement established on our platform, the first time you attempt to text a client you will see a pop up message requiring you to send your firm-specific positive consent message to that client, and every client you wish to text with.
If the client wishes to text with you, all they need to do is text back to you the word 'ACCEPT', and only the one word 'Accept' (not case sensitive), and then your texting communications have begun!
If your client wishes to opt out of texting with you, they need only text back the word 'STOP' (again, not case sensitive), and then you will no longer be able to text them.
Should your client have opted out but later changed their mind, they need only text you the one word 'START' and then you can begin texting with them.
Please keep an eye on your duplicate contacts bubble on your Dashboard in case you try to send consent to someone and get an error message, that is the first place you should look to make sure you don't have them in MyRepChat twice.
If you know a client has consented to texting but our system keeps asking you to resend consent, simply reach out to your group admin and they can manually enter that phone number that has granted you consent and then you'll be able to text with them.
Please feel free to contact us through our Support should you have any questions.