Tapping on Contacts is where you can search for a contact or group, create a new contact or group from scratch, import them from your CRM, or import them from your phone contacts.
(If someone calls or texts you that you don't have created in your Contacts, then just their number will show like our example below. You can click on a number and a screen will appear where you can edit their contact info).
From the four choices listed above, it will walk you through how to add a contact(s) in whatever way you choose. Just always remember to click Save.