How do I integrate with Junxure?

Integrating with Junxure allows you to import your contacts into MyRepChat and allows MyRepChat to document SMS messages as notes into Junxure as Actions.

*See CRM Integrations for generic CRM integration features and behavior.

 

Set up Integration:

To set up the integration, from the Dashboard, go to Settings-->Integrations-->Connect to CRM.

Scroll down to click on the Junxure logo.

You will see a secondary section appear with instructions on setting up your Junxure integration:  

Click 'Login to Junxure' to be redirected to the Junxure login page. 

• Once you enter your Junxure email/password and click 'LogIn', you'll be sent to the Junxure dashboard like a normal login.
• Go back to MyRepChat, Settings >Connect to CRM - Junxure and move the 'Enable' toggle button to green. 
• In the 'Send messages to CRM' section, choose the appropriate checkbox.
• Click 'Save.'
• Click 'Test' to confirm the link is established and MyRepChat can connect and communicate with Junxure.

Integration Troubleshooting 

If you get an error on the Junxure login you may need to 'reset' so you can try the integration again. This is rare but may occur if Junxure thinks an integration exists but it does not in MyRepChat (or vice-versa).

1. Log into MRC and delete the Junxure integration completely (Connect to CRM - Junxure - Remove Settings button.
2. Log in to Junxure
3. Go to User Profile. Edit User. Uncheck 'Active'. Save. Edit User again.  Check 'Active'. Save. This clears Junxure from having the integration saved.
4. Log out of Junxure.
5. Log into MRC.
6. Now click ‘Connect’ button on the Junxure page.
7. It should redirect you to Junxure and asks you to login to setup the integration. The login page should mention that it is integrating MyRepChat.
8. Once you enter the Junxure username/password, it will log you into Junxure dashboard. 
9. Go back to MRC and go to Settings - Integrations - Connect to CRM - Junxure. Click ’Test’. It should say it's successful.

Search Behavior:

As you might expect, each CRM is different for search behavior and may have limitations. This is the behavior specific to Junxure:

• Entering a name will search either first or last name of the Junxure contact.
• All searches are 'contains' searches and single field searches, so do not enter a space when searching for a name - either search for first or last name.
• Entering a phone number will ignore any punctuation and will return partial phone number searches (so you can enter just the last four digits of a phone number).
• All messages are written back as Actions to Junxure in the contact's primary Record.