Voice Add-On feature

The Voice Add-On feature allows you to use your MyRepChat number as the inbound and outbound number for phone calls. You will also be able to create your own voicemail message and set your available hours. 

Watch this video to learn more:

Note: This feature can only be added on the web browser version of MyRepChat. These changes or add-ons cannot be done in the mobile app. 

To enable the Voice Add-On*, go to Settings on the desktop and click Add-Ons and Billing:

 Find the Voice Add-On and click on the enable toggle so that it is right and filled in green. 

 

Set-up your bridge phone number

Click on Voice Number and enter the phone number you want to use for bridging calls through MyRepChat. Most users enter their personal cell phone number. 

*Add-On's may or may not be available to you depending on your group affiliation. If you would like to use any of the add-on's, but do not see them in this section please contact your group administrator to request the add-on.  In addition, Add-On(s) may or may not come at an additional cost. In some cases your group may cover the cost for one or more add-ons or they may have you be responsible for them. 

Setting up your greeting messages and voice availability: 

1.  Greeting Messages:

If a call comes into MyRepChat and you are not able to answer the call, it's best to silence rather than decline the call. If you choose to 'decline' the call, the phone will route the call to the voicemail on your voice forward number (i.e. cell phone) rather than MyRepChat voicemail greeting. Below is a screenshot of the page to create your voicemail greeting, and here is a link to an article on creating the greeting. 

2.  Availability

You can limit when phone calls from your clients are routed to your mobile phone. To set-up, click Availability and move the "use voice availability" toggle to green. Then click each day of the week and move the availability toggle to off or on and configure the times you want to be available:

For the times that you are not available, your unavailable message will play and the caller will be able to leave a message.

3.  Caller ID: 

Set this toggle to green if you want the caller's number to display for an incoming call. Set it to red to display your MyRepChat phone number instead of the caller ID details. This tells you that it is a business call. 

4.  Call Timeout: 

We recommend doing test calls to your MyRepChat phone number so that you know which voicemail is picking up the call. 

This setting is 15 seconds by default so that the voicemail on MyRepChat picks up before the voicemail from the phone device carrier.

Timing for sending calls to voicemail is different for each carrier - the 15 seconds time out is intended to time out and go to voicemail before the mobile phone carrier on the device times out (usually around 20 - 30 seconds). If clients calling your MyRepChat phone number are intended to go to the voicemail on the phone device instead of MyRepChat, this setting may need to be increased to 40 seconds. 

5. Reject/Ignore Phone Call

You may not be able to answer every call that comes to you. In order to make sure that the voicemail is sent to the MyRepChat voicemail, you should silence the call. If you decline the call then the voicemail will go to your forwarding number.