There are few reasons why your number might not be sending out.
Reason 1: Are you using a text enabled landline?
- It does take about a day to get your number fully text enabled from the time the request was put in.
- Make sure that you have fulfilled the following to get your landline enabled:
- Verified number via authentication call.
- Signed the Letter of Authorization (LOA)
You will be notified once your number is ready for use. Until you receive that confirmation email, your number will not be able to send/receive messages through MyRepChat.
Reason 2: Is your contact's mobile number set up correctly?
Go to the Contact record for the person you are trying to message.
In the phone numbers section you can add multiple mobile, office, fax, and other contact numbers by clicking on the "+Add Phone Number" button. Because you can have multiple mobile numbers, you will notice a "Use for Messaging" toggle below the text field you enter in your phone number.
This toggle must be activated (to the right and filled in blue) for a number to be used for texting and only one number per contact can be assigned "Use for Messaging" status.
Once you have added your phone numbers and are done editing your contact, click "Ok" and then "Save Contact".
Reason 3: Your account is currently not in "Active" state.
If you are underneath a group, your group may have opted for new accounts to be placed in Review state.
If you are in Review state you will be able to do everything (setting up integrations, smart messages, etc.,) with the exception of sending messages.
You can check your account state by going to Account Settings (gear icon in upper right hand corner) and go to the Basics tab. The top section will be "Account State".
You will need to reach out to your group administrator in order to get your account state changed.