Enabling ionlake Archiving
Ionlake, the makers of MyRepChat, can archive your MyRepChat data if you don't have a current solution.
*Note, if you are part of a group, your group may already be archiving your MyRepChat data. Check with your group admin before setting this up.
In order to enable ionlake archiving you need to from the Dashboard go to 'Settings' and click on "Add-Ons and Billing":
*Note that archiving is an add-on and adding ionlake archiving will add to your monthly bill. The cost will be displayed under the toggle for enabling archiving.
Retrieving ionlake Archives
To retrieve the information that we have been storing for you, go to Settings-->Archives and Reports-->Account Report:
You will now be presented with a page looking similar to the screenshot above. Now simply enter the dates you want archives for and click on Export Conversations.
Note that retrieving an archiving can take up to 24 hours. We will notify you by email once the archive is available.