How do I text-enable my landline? (Hosted SMS)

Text-enabling a landline is all done through the sign-up process.  Please note that there are about 6 steps to complete and you need to be in close proximity to the phone you're enabling. 

1. Once you get to the sign-up page you will be prompted to enter your email and create your password.
2. Once you fill out this first page, click the check box next to 'Terms of Use' to agree and click Next. You will now be brought to the account details page. Items with an asterisk (*) are required.
3. Click Next when you have filled out the appropriate information. You will now choose your MRC number or enable a landline. Click "Enable my landline number." 

*If you change phones or voice provider in the future, the change may interrupt texts, please see the article on carrier changes. 

Next you will be prompted to check your landline for use. 

IMPORTANT: If your landline can be used you will be prompted to read through the verification instructions. 

You will now be able to fill out the address information for the landline. 

Fill this out and click Continue.

Next you will receive a call to your landline number and enter in the validation code. This is to verify that the number belongs to you. You can add an extension if needed and a short delay to the call.

A verification code will appear on your screen. You will be prompted to enter this code into your landline phone keypad during the verification call. Do Not Click Next Until You Have Entered the Code and the voice tells you your verification is completed.  

NOTE: THIS IS A SAMPLE CODE. Do not use it for your authentication call. 

Once the voice on the call confirms the number has been verified, click Next.

You will now be emailed a Letter of Authorization (LOA) to sign after clicking on Send LOA (an FA, assistant, admin, or other office professional present can sign):

 

Here's an example of the LOA email - check your SPAM or Junk Folders if you don't see the email within a few minutes. 

Once you have signed the LOA your landline number goes into carrier-processing, this is when we communicate with your phone carrier and they make the proper modifications to allow your number to be used for SMS (text) messaging.  

We will notify you when your number is ready for use and you can begin using MyRepChat to send and receive messages from your clients.

See the article about phone or carrier changes and contact customer support if you change carriers in the future.