How do I create a message template? (Web and Mobile)

1. From the Dashboard, click on Templates.  
2. Click on "+Create Template" . 
3. Type your template title and the message contents:

Then click 'Save'. 

*Note that in the body of the message you can use the following contact information placeholders (or merge tags):

• ${contact.name} - combined first and last name of the contact
• ${contact.firstname} - first name of contact
• ${contact.lastname} - last name of contact
• ${contact.address} - the address line of the contact
• ${contact.city} - the city of the contact
• ${contact.state} - the state of the contact (two letter)
• ${contact.zip} - the zip code of the contact
• ${account.vcard.companyname} - the VCard Company Name field. Falls back to ${account.name}
• ${account.vcard.fullname} - the VCard Name field. Falls back to ${account.contact}
• ${account.vcard.email} - the VCard Email field. Falls back to ${account.email}

When the message is processed, the placeholders will be replaced with the corresponding fields in the contact record.

**To create a message, with a template, scheduled in the future--see this article:

https://ionlake.zendesk.com/hc/en-us/articles/360030874892-How-do-I-create-a-scheduled-message-using-a-template-WEB-UI-